Refund and Returns Policy

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 30 days of the invoice date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn and unaltered. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.

Please note, all ‘Clearance’ items and customized orders are “ALL SALES FINAL” and may not be exchanged or returned.

To complete your return, we require a receipt or proof of purchase, along with an RMA (Return Merchandise Authorization) number. Please reach out to us via our contact form: https://www.earblings.com/contact/ to request an RMA number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

Once we process a refund, your original payment provider may take additional time for the refund to officially post within your account. Your payment processor’s processing time is beyond our control. If 7-10 business days has elapsed and they have not posted your refund, please contact their customer service first.

If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form: https://www.earblings.com/contact/

Clearance items and Custom Items

Only regular priced and sale items may be refunded. Clearance items cannot be refunded under any circumstances. Customized items may only be replaced if there has been a personalization mistake that was produced by us.

We only replace regular-priced or sale items if they are defective or damaged. If you need to exchange it for the same item, contact us via our contact form: https://www.earblings.com/contact/ for an RMA number and the return shipping address.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of item and any applicable sales tax will be refunded only.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.